We offer support on 1st, 2nd and 3rd level. Our support team is trained to engineer level that helps to resolve your issues as quickly as possible. Our support staff is quite experienced and will always help you with complex issues and to provide advice and guidance on Ace Computer’s strategy and roadmaps.
We are committed to provide flexible, responsive and cost-effective support to our clients and the following summarises the benefits of outsourcing your IT support to Ace Computers:
Single point of contact for all IT support requirements Single contract to cover multiple vendors Support staff trained to engineer level Full understanding of applications, housing systems and network integrations
Live remote assistance Remote diagnostics Telephone and onsite-support Web based logging & tracking Health checks On-site sparesCarry out necessary Operating System troubleshooting in Windows Xp / Windows 7 / Windows 8 / Windows 10 Or Windows Server Editions, carrying out computer repairs, hardware and software upgrades, software installations, maintenance and Support
Thorough diagnose and repairing of any computer hardware issue. We guarantee your savings on hardware replacements through our regular pro-active maintenance services. Our regular attention to your network can save your precious data and can also increase the life of hardware
Our AMC includes the network support under which we take care of any cabling related issue and we also provide complete support to upgrade your existing network to a faster and more available network.
We carry out the routine pro active maintenance services to protect your network from any virus related issues. Lack of preventive maintenance could cause performance and data loss related issues. Our qualified team is going to refresh your computers to help you getting rid of any virus or possible spyware in your computers or networks.
If you have lost data recently or loosing data is a recurring loss in your network – Ace Computers can help you to protect your data both ways. We not only provide support to recover your lost data but we also safe-guard the measures to take appropriate backups on routine basis or as and when require basis.
Once you are with Ace Computers, you do not need to wait endlessly for support to come in and rescue. We are always available to resolve through our heroic remote support. Moreover if the complaint is registered during the first half of the day, we assure you to resolve the issue on very same day.
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